Customer Satisfaction Survey

Your opinions and comments are very important to us. Please assist us in our efforts to improve quality and to serve you better in the future by completing our brief survey.

1. Service Experience
  Excellent Good Fair Poor
Reservations
Confirmation
Airport Greeter(if applicable)
Chauffeur
Vehicle
Billing
Overall
Comments

2. Reservations
  Excellent Good Fair Poor
Friendliness
Knowledge
Speed
Comments

3. Chauffeur
  Yes No
 
 
On time for pickup
 
 
  Excellent Good Fair Poor
Appearance
Geographic Knowledge
Safety
Customer Service
Comments

4. Vehicle
  Excellent Good Fair Poor
Interior Cleanliness
Exterior Appearance
Amenities (ex. Water, Newspaper)
Mechanical Condition
Comments

5. Billing
  Excellent Good Fair Poor
Accuracy
Presentation Format
Timeliness
Comments

6. Would you recommend ETS to someone else?
  Yes No
 
 
 
 
 

7. Would you like additional information about ETS's services?
  Yes No
 
 
 
 
 

Please provide us with the following information.
City of Service:
Date of Service:

Please tell us how we may contact you if follow up is required.
First Name:
Last Name:
E-mail Address:
Telephone Number:




Thank you for completing our survey. If you wish to discuss your service experience with us, please call (239) 222-1060.